Toronto Electric Model Aviation Club Forum

Toronto Electric Model Aviation Club (TEMAC) => General Discussion => Topic started by: Condor13 on July 20, 2017, 11:50:45 AM

Title: Customer service from Horizon
Post by: Condor13 on July 20, 2017, 11:50:45 AM
Two weeks ago I dropped my Spektrum DX 8, face down on the road, breaking both control sticks and the antenna. I mailed it to Horizon (C$34), using their pre-approval form.

They replaced both gimbals, the antenna, upgraded the software, tested it, all for no charge. The only cost to me was US$24 for shipping. Plus whatever FedEx will charge me.

FYI

JOHN
Title: Re: Customer service from Horizon
Post by: octagon on July 20, 2017, 05:09:33 PM
They really do have the best customer service of pretty much any company I know.